GENERAL INFORMATION

Office Address: 2501 North Halsted Avenue, Chicago, IL 60614

Office Hours: Monday – Friday: 9:00 AM to 5:00 PM

Office Phone: 773-697-4112

Office E-mail: info@hifipm.com

Property Manager: Amalia Ramos, amalia@hifipm.com; 773-697-4112 x102

Emergency Phone: 888-343-4807 (Please note the emergency line should only be used for emergency situations which cannot wait for regular office hours.)

General Utility-Company Contact Information:

ComEd: www.comed.com; 800-334-7661

People’s Gas: www.peoplesgasdelivery.com: 866-556-6001

Comcast: www.comcast.com

RCN Cable: www.rcn.com

*If your utilities are not covered by your monthly rent, please be sure to transfer these services to your name in advance of move in. (If you are not sure if a utility is covered by your monthly rent, please refer to your signed lease.) Delaying the start or transfer of new service in your unit may disrupt utility service and you may be liable for additional fees.

RENT PAYMENTS | MAINTENANCE AND GENERAL REQUESTS

Rents are due in full on the first day of the month.

The Easiest way to pay rent? Rent may be paid via Electronic Funds Transfer through the Tenant Portal at: hifipm.managebuilding.com

Once you set up your tenant portal access, you can log in to the portal, see your tenant ledger, set up electronic payments (optional), and contact us for any requests that you have, maintenance or otherwise. (If you did not receive information to set up your tenant-portal account at time of move in, or have any questions regarding these functions, please contact the general office number.)

Rent Payments Via Mail Or In Person (Or Locked Dropbox):

HIGH FIDELITY PROPERTY MANAGEMENT

2501 N. Halsted

Chicago, IL, 60614

Make rent checks payable to: High Fidelity Property Management

MAINTENANCE

You are responsible for the routine upkeep of your unit including changing out the smoke-detector batteries and replacement of burnt-out light bulbs. 

Management is responsible for maintenance and repairs necessitated by normal wear and usage.  Repair of damage caused by resident negligence or misuse is the responsibility of the resident.  In such cases, the maintenance staff can make the repairs, but the resident will be charged for the cost of labor and materials.

Out of the ordinary maintenance, such as the repair of clogged drains, leaking faucets, or non-operative heating or air conditioning, etc. will be taken care of by the maintenance staff. To request service, please either contact the management office during normal working hours or submit a work order request online through resident portal.

If an emergency occurs outside of normal business hours, or on the weekend, please call Emergency Maintenance: 888-343-4807

SUBLETS AND RE-LETS

Wondering what your options may be if you’re looking to vacate your unit early? See below for the most common options.

SUBLETS

To sublet your unit means to re-assign the lease to a new tenant in the event that you wish to leave your unit before the expiration of your lease. In this case, you, as the tenant, would remain responsible for all rent payments and lease terms, should your sublessor fail to make a rent payment by its due date.

It would be your responsibility to find a new tenant. This involves advertising, showing the unit, and communication with the management company once your sublettor has submitted all required documents.

Once you find an applicant interested in renting your unit, the process is as follows:

1) Have each applicant submit an online application with a $65 application fee via: http://highfidelitypropertymanagement.com/apply-now/

2) Have the applicant(s) send income verification documents (2 recent paystubs or offer letter of employment) to: kara@hifipm.com

3) Once all documents have been submitted, notify us with the name of the applicant(s) and the preferred move-in date.

4) You will be notified once a decision has been made regarding the approval of the applicant(s). It will be your responsibility to follow up with the applicant(s) regarding the decision.

5)  If the applicant is approved, we will forward a sublet agreement for each party to sign.

6) You will be provided with the finalized sublet agreement, allowing the new tenant(s) to move-in on date that was originally agreed upon by both parties.

PET POLICY

Our pet policy varies by building, so please be sure to confirm with the management company that pets can be allowed in your unit before allowing someone with a pet to apply. (Generally, this means a maximum one cat or dog up to 50 lbs with a $300 non-refundable pet fee.) *Note that we do not allow Pit Bulls, German Shepherds, Rottweilers or Dobermans.

RE-LETS

A re-let releases the current tenant from the responsibility of the lease and a new tenant is assigned a brand-new lease in its place. A re-let takes place when a tenant wishes to vacate the unit before the end of the lease.  A lease termination agreement is required as part of this agreement.

Re-lets take place on a case-by-case basis and would require authorization from the management company before the process begins. You, as the tenant would be responsible for advertising and showing the unit.

This application process is the same as the sublet process.  However, a non-refundable administrative fee would be required by the new tenant prior to moving in. This varies by property, but is generally $300 per occupant.

Once a re-let tenant is found, the process is as follows:

1) Have the applicant(s) submit an online application, with a $65 application fee via:  http://highfidelitypropertymanagement.com/apply-now/

2) Have the applicant send income verification documents (2 recent paystubs or offer letter of employment) to: kara@hifipm.com

3) Notify us with the name of the applicant(s) and their preferred move-in date, once all documents have been submitted.

4) You will be notified once a decision has been made regarding the approval of the applicant(s). It will be your responsibility to follow up with the applicant(s) regarding the decision.

5)  If the applicant is approved, we will send the new applicant(s) a re-let agreement to sign.

6) You will be provided with the finalized re-let agreement, allowing the tenant(s) to move-in on the move-in date that was originally agreed upon by both parties.

If you’re interested in moving forward with either of these options, please contact us at 773-697-4112, or email: kara@hifipm.com for more information.